Frequently Asked Questions

No, VitalTouch provides non-medical home care. Our caregivers assist with daily living activities, companionship, and personal care, but we do not provide skilled nursing services, administer medications, or perform medical procedures. We can, however, provide medication reminders.

We serve Chicago and throughout Cook County, including the South Side, West Side, North Side, and suburbs like Homewood, Harvey, Dolton, Calumet City, Oak Lawn, and many more. View our full service area list.

Yes, VitalTouch Home Care is licensed by the Illinois Department of Public Health (IDPH) and is a certified Medicaid provider. We meet all state requirements to provide home care services in Illinois.

Our caregivers include both trained Homemakers and Certified Nursing Assistants (CNAs). All caregivers are background-checked, trained in their respective roles, and many have specialized training in Alzheimer's and dementia care.

Yes, our caregivers are trained to work with clients experiencing Alzheimer's and dementia. They provide patient, understanding support including daily routine assistance, memory-enhancing activities, redirection techniques, and safety supervision.

We strive for continuity of care by assigning a primary caregiver whenever possible. This allows clients to build rapport and feel comfortable with a familiar face. If a backup caregiver is ever needed, we ensure they're fully briefed on your loved one's care plan.

We carefully match clients with caregivers based on care needs, personality compatibility, skills, and experience. We take time to understand your loved one's preferences and requirements to find the best fit.

Yes! VitalTouch is a certified Medicaid provider. If you qualify for Medicaid home care benefits, there may be no out-of-pocket cost to you. We handle all the billing and paperwork. Contact us to check your eligibility.

We also offer private pay options with flexible scheduling and competitive hourly rates. There are no minimums required, and you choose the hours that work for your family. Contact us for a personalized quote.

For Medicaid clients, care is typically covered at no cost. For private pay clients, rates depend on the level of care needed and hours required. Contact us for a free consultation and personalized quote—there's no obligation.

Our Family Caregiver Program helps qualified family members become certified, paid caregivers through Medicaid. If your loved one has Medicaid and you're already providing care, you may be able to get compensated for it while keeping care in the family.

Contact us to discuss your situation. We'll guide you through the certification process, provide required training, and handle the paperwork to get your family member set up as an approved caregiver through Medicaid.

It's easy! Call us at (708) 898-8831 or fill out our contact form for a free consultation. We'll discuss your loved one's needs, answer your questions, create a personalized care plan, and match you with the right caregiver.

For private pay clients, we can often begin care within 24-48 hours. For Medicaid clients, timing depends on the approval process, but we work to expedite things as quickly as possible. Contact us to discuss your timeline.

Our office is open Monday through Friday, 9am to 5pm. However, care services can be scheduled 24/7 based on your needs.