Privacy Policy

We use the information we collect to:

• Provide, maintain, and improve our home care services
• Process inquiries and respond to your requests
• Schedule and coordinate care services
• Process employment applications and verify qualifications
• Communicate with you about appointments, services, and updates
• Send appointment reminders and care-related notifications
• Process billing and insurance claims
• Comply with legal obligations and regulatory requirements
• Improve our website and user experience
• Protect against fraud and unauthorized access

Text messages we may send include:

• Appointment reminders and confirmations
• Care schedule updates
• Important service notifications
• Application status updates (for job applicants)
• Verification codes for account access

We may share your information with:

• Caregivers and Staff: To provide care services to you or your loved one
• Healthcare Providers: When necessary for care coordination (with your consent)
• Insurance Companies and Medicaid: To process claims and verify coverage
• Service Providers: Third parties who assist us in operating our website and business
• Legal Requirements: When required by law, court order, or government regulation
• Safety: To protect the rights, safety, and property of VitalTouch, our clients, or others

None of the above includes your mobile phone number, SMS opt-in, or messaging consent data. That information is excluded from every category of sharing listed here, and is used only by VitalTouch Health Network to message you directly. The sole exception is a service provider acting on our behalf purely to deliver those messages, which may not use the data for any other purpose.

As a home care provider, we are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect the privacy and security of your protected health information (PHI).

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices
• Physical security measures for paper records

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your information (subject to legal requirements)
• Opt-Out: Opt out of marketing communications

To exercise these rights, please contact us using the information below.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Care records and employment records are retained in accordance with Illinois state law and healthcare regulations.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us: