Terms of Service
Terms and conditions for using our website and services.
Terms and conditions for using our website and services.
VitalTouch Health Network Inc., doing business as VitalTouch Health Network, provides non-medical home care services including:
Our services are non-medical in nature. We do not provide skilled nursing, medical treatments, or administer medications.
To use our services, you must:
Prior to commencing care, clients or their authorized representatives will enter into a separate Service Agreement that outlines:
The Service Agreement, along with these Terms, governs our relationship with clients.
Where a third party is the source of payment — a long-term care insurance policy, a veterans' benefit, or a health plan benefit — the specific arrangement is set out in your Service Agreement, and services remain subject to that payer's approval and coverage limitations. You remain responsible for any amount a payer does not cover.
Private pay clients are responsible for payment according to the terms outlined in their Service Agreement. Payment is typically due upon receipt of invoice.
We understand that schedules change. Please provide at least 24 hours notice for cancellations or schedule changes when possible. Specific cancellation policies are outlined in your Service Agreement.
Clients and their families agree to:
VitalTouch Health Network agrees to:
Clients agree not to directly hire, solicit, or contract with any VitalTouch caregiver outside of our agency during the service period and for 12 months following termination of services. Violation of this provision may result in a placement fee.
VitalTouch Health Network provides non-medical care services with reasonable skill and care. However:
We maintain appropriate liability insurance for our services.
When using our website, you agree not to:
VitalTouch Health Network, Inc. operates a text messaging program for people who ask us about home care, families we already serve, and people applying to work with us. These terms apply to that program.
You join by checking the consent box on a form at vitaltouchcares.com and giving us your mobile number, or by texting or calling us first. We never add a number that was not given to us directly, and we do not buy, rent, or import contact lists.
Consent to receive text messages is not a condition of purchase or of receiving any service from us.
Messages you may receive include:
Mobile carriers are not liable for delayed or undelivered messages. The program is available to mobile numbers in the United States, and not all carriers or handsets support every message type.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile number, SMS opt-in, and messaging consent data are never sold, rented, or shared. See our Privacy Policy for how we handle your information.
All content on our website, including text, images, logos, and design, is the property of VitalTouch Health Network and is protected by copyright and trademark laws. You may not use our content without our written permission.
Either party may terminate services with appropriate notice as specified in the Service Agreement. We reserve the right to terminate services immediately if:
We are committed to resolving any concerns promptly and fairly. If you have a complaint or dispute:
We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on our website. Continued use of our services after changes constitutes acceptance of the new Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
These Terms, together with our Privacy Policy and any Service Agreement, constitute the entire agreement between you and VitalTouch Health Network.
For questions about these Terms, please contact us:
4749 Lincoln Mall Drive, Suite 204
Matteson, IL 60443
If you have any questions about our Terms of Service, please don't hesitate to reach out.