Terms of Service

VitalTouch Health Network Inc., doing business as VitalTouch Home Care, provides non-medical home care services including:

• Homemaking services (cleaning, laundry, meal preparation)
• Companionship and social engagement
• Transportation assistance
• Personal care assistance (provided by CNAs)
• Alzheimer's and dementia care support

To use our services, you must:

• Be at least 18 years of age (or have a legal guardian arrange services)
• Provide accurate and complete information
• Have the legal authority to enter into this agreement (or be the authorized representative)

Prior to commencing care, clients or their authorized representatives will enter into a separate Service Agreement that outlines:

• Specific services to be provided
• Schedule and hours of care
• Rates and payment terms
• Cancellation policies
• Rights and responsibilities

The Service Agreement, along with these Terms, governs our relationship with clients.

We understand that schedules change. Please provide at least 24 hours notice for cancellations or schedule changes when possible. Specific cancellation policies are outlined in your Service Agreement.

Clients and their families agree to:

• Provide accurate information about care needs and health conditions
• Maintain a safe environment for caregivers
• Treat caregivers with respect and dignity
• Notify us promptly of any changes in condition or care needs
• Not request caregivers to perform tasks outside their scope of practice
• Not solicit or hire our caregivers directly

VitalTouch Home Care agrees to:

• Provide qualified, background-checked caregivers
• Maintain appropriate insurance coverage
• Supervise and support our caregiving staff
• Respond promptly to concerns and feedback
• Maintain confidentiality of client information
• Comply with all applicable laws and regulations

VitalTouch Home Care provides non-medical care services with reasonable skill and care. However:

• We are not responsible for outcomes related to the client's underlying health conditions
• We do not guarantee specific health outcomes
• Our liability is limited to the extent permitted by law
• We are not liable for circumstances beyond our reasonable control

We maintain appropriate liability insurance for our services.

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Transmit viruses or harmful code
• Collect information about other users
• Interfere with the website's operation

All content on our website, including text, images, logos, and design, is the property of VitalTouch Home Care and is protected by copyright and trademark laws. You may not use our content without our written permission.

Either party may terminate services with appropriate notice as specified in the Service Agreement. We reserve the right to terminate services immediately if:

• The client's environment becomes unsafe for our caregivers
• There is abusive behavior toward our staff
• Payment obligations are not met
• The client's needs exceed our scope of services

We are committed to resolving any concerns promptly and fairly. If you have a complaint or dispute:

• Contact us first at (708) 898-8831 or ifeanyi@vitaltouch.care
• We will investigate and respond within a reasonable timeframe
• If unresolved, disputes will be governed by the laws of the State of Illinois

We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on our website. Continued use of our services after changes constitutes acceptance of the new Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

These Terms, together with our Privacy Policy and any Service Agreement, constitute the entire agreement between you and VitalTouch Home Care.

For questions about these Terms, please contact us: